Your order is prepared and shipped within 72 business hours (excluding weekends and public holidays).
Delivery
In mainland France:
- In-store pickup (2 days): Free
- Chronopost Relais (3–5 days): €3.90
- Colissimo with signature (2–3 days): €5.90
In Europe, delivery is free for purchases over €200 to the following countries: Germany, Austria, Belgium, Denmark, Ireland, Italy, Luxembourg, Netherlands, Portugal, Sweden, Spain with Colissimo or Chronopost Relais. For other countries, see rates and conditions.
Returns and exchanges
From the date of receipt of your order, you have 14 days to return an item if it does not suit you.
Items must be new, unworn, and with tags. Please include the delivery note in the package.
Return shipping costs:
- Free in Benoa stores and from France if the initial order exceeded €100 (prepaid label included).
- At your expense: for orders under €100 and for international orders.
You can also exchange or return your items free of charge in one of our stores.
Contact
Phone: +33 (0)6 31 70 77 05 (Monday to Friday, 9 am to 1 pm) or via the online form.
