To access your account, please click here.
If you do not yet have a personal account, you can create one by clicking here.
Please note that placing an order does not automatically create an account.

If you can no longer access your account, please reset your password by clicking here.
It only takes a few moments to regain access to your account.

Accounts created in-store are not automatically linked to our online platform.

To fully enjoy your digital experience, we invite you to create a personal account on our website by clicking here.

The protection of your personal data is at the heart of our commitments.

The information you entrust to us is used exclusively within the framework of our relationship and processed with the utmost discretion.

It is under no circumstances transmitted, shared, or sold to third parties.

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, modify, and rectify your data.

Each order is carefully prepared before shipping.

It is then dispatched within 72 business hours (excluding weekends and public holidays).

This period may be exceptionally extended during new collection launches or certain sales periods.

Once your order has been shipped and handed over to our carrier, we are unfortunately no longer able to modify the delivery information.

If there was an error when entering your details (first name, last name, or address), please contact us as soon as possible at the following address: contact@benoashop.com or by phone at 06.31.70.77.05 (call & WhatsApp).

Once your order has been dispatched, a tracking number will be provided to you so that you can easily track your package in real time.

You can also access this tracking via our chat by entering your order number.

If you can't find it, our customer service team is available to assist you at contact@benoashop.com or on +33 6.31.70.77.05 (call & WhatsApp).

To ensure a smooth shopping experience, we offer a comprehensive selection of secure payment methods.

You can pay for your purchases with complete peace of mind via American Express, Apple Pay, Discover, Google Pay, Mastercard, PayPal, or Visa.

We offer you the possibility to pay for your order in 3 interest-free installments thanks to our partner Scalapay.

This solution allows you to enjoy your items freely, while spreading out your payment, without compromising your shopping experience.

Using your gift card is simple.

Please send an email to contact@benoashop.com, attaching a photo of your card showing the date and amount.

Our team will process your request promptly so you can enjoy its benefits as soon as possible.

Protecting your data and securing your transactions are central to our commitments.

Regardless of the payment method selected, your information benefits from advanced security protocols, compliant with the strictest standards.

We thus ensure you a perfectly secure shopping experience, in a climate of trust.

We pay particular attention to your satisfaction and make every effort to offer you a simple and seamless experience.

For any order delivered in metropolitan France exceeding €100, a prepaid return label is directly included in your package, allowing you to return your item with complete peace of mind. For orders shipped outside France, return costs remain at your expense.

You also have the option to exchange or return an item free of charge in one of our stores. To view our store hours, please click here.

If you wish to generate a return label, please click here.

Upon receipt of your return, each item undergoes a strict inspection to ensure its conformity. The refund is then processed within 10 business days after validation.

Items must be returned in their original condition: new, complete, unworn, unwashed, and with their original tags.

The refund will be issued via the payment method used for your order, and a confirmation will be sent to you by email.

In the case of payment made using a credit, it will be re-credited and will remain valid for 6 months on benoashop.com.

If a discount voucher was applied to your purchase, its amount will be automatically deducted proportionally from the refund.

If your item has a quality defect, we promise to offer you a suitable solution as quickly as possible.

To process your request with the utmost care, please send us photographs of the item concerned to the following address: contact@benoashop.com.

A preliminary analysis will be carried out by our teams before any validation.

If your order does not match your selection or is incomplete, please contact us as soon as possible.

Our team is available to help you by email at contact@benoashop.com or by phone at 06.31.70.77.05 (call & WhatsApp), to provide you with a suitable solution.

If your item has a defect upon receipt, please send us photographs to contact@benoashop.com or via +33 6.31.70.77.05 (call or WhatsApp).

Each request is handled with the utmost care to offer you the most appropriate solution.

We are committed to processing your complaint within 24 hours of receipt (excluding weekends and public holidays), to ensure quick and efficient handling.

Our customer service can be reached at 06.31.70.77.05, Monday to Friday, from 9:00 AM to 1:00 PM and from 2:00 PM to 5:00 PM.

You can also email us at contact@benoashop.com, Monday to Friday, from 9:00 AM to 1:00 PM and from 2:00 PM to 5:00 PM.

Find us and follow our news on Instagram, Facebook and Pinterest.

From Saint-Florent to L’Île-Rousse, including Calvi, Ajaccio, Porto-Vecchio, and Bastia, our teams welcome you with care and kindness.

Personalized advice, attention to detail, and the discovery of our collections punctuate each visit, offering you a unique experience.

You have the option to exchange or return your items directly in-store.

Our teams are available to assist you and provide you with a smooth and personalized experience.

For more simplicity, you can opt for the Click & Collect service by selecting "Pick up in store" when placing your order.

Only items available in store are eligible for this service.

Your order can be collected within 2 to 4 hours, depending on peak times.

To view our store hours, please click here.

If you are looking for an item from a past collection, please contact our customer service. It is possible that some models may still be available in reserve.

Our teams will be happy to carefully check our stock to try and find the desired item.

You can contact us at contact@benoashop.com or at 06.31.70.77.05 (call or WhatsApp).

Our collections are unveiled throughout the seasons, according to a schedule designed to accompany each moment of the year with precision.

Our launches are generally organized as follows:
February: Ceremony and Spring collections
March to May: Summer collection
August: Autumn collection
October: Winter and Evening collections

For any information regarding the arrival of a new product, our customer service remains at your disposal at contact@benoashop.com or at 06.31.70.77.05 (call or WhatsApp).

To ensure you don't miss out on our launches, exclusive collections, and special offers, we invite you to subscribe to our newsletter by clicking here.

You can also follow us on our social media channels, where we share our latest news and inspirations as a preview.

Our teams are available to guide you in your choices, both online and in store.

We invite you to contact us at contact@benoashop.com to receive personalized recommendations.

If you no longer wish to receive our news, you can easily unsubscribe at any time.

Simply click on the "Unsubscribe" link at the bottom of each of our emails. You can also make this request to our customer service at contact@benoashop.com or at 06.31.70.77.05 (call or WhatsApp).

Your request will be processed as quickly as possible, with all the attention we give to your experience.